In short. LSSI Article 10 requires permanent, easy, direct and free electronic access to provider details and applicable business disclosures.
Definition: Article 10 of Spain's Law 34/2002 on information society services and electronic commerce (LSSI) requires covered providers to make their identity, address, contact details and tax identification number electronically accessible. Registration, authorisation, professional, pricing and code-of-conduct disclosures apply according to the provider's circumstances.
Key facts
- As of 17 October 2026, LSSI Article 10 requires permanent, easy, direct and free electronic access for service recipients and competent authorities.
- Recital 18 of the EU E-Commerce Directive includes online information and commercial communications within its scope when they represent an economic activity, including services whose recipients pay nothing.
- The Spanish government's LSSI FAQ accepts information on the homepage or an interior page reached through a clearly visible link with an unambiguous label.
Which businesses fall within the rule?
LSSI Article 2 applies to information society service providers established in Spain and their services. It also covers services offered through a permanent establishment in Spain by a provider resident or domiciled elsewhere. Establishment depends on the location of management and business direction; locating technological equipment in Spain alone does not determine establishment.
The law's Annex defines information society services as services normally provided for remuneration, at a distance, electronically and at an individual recipient's request. It also includes services unpaid by recipients when they constitute an economic activity for the provider. A provider can be an individual or a legal entity.
What details must be available?
Under LSSI Article 10(1)(a) and (e), the information includes the provider's name or company name; residence or address or, failing that, the address of a permanent establishment in Spain; email address and other details enabling direct and effective communication; and tax identification number, known as the NIF.
Article 10(1)(b) requires registration details where the provider is entered in the Commercial Registry or another relevant public register. Paragraph (c) requires details of any prior administrative authorisation applicable to the activity and identification of the supervising authority.
For a regulated profession, paragraph (d) requires the relevant professional body's details and membership number where applicable, the official academic or professional qualification, the EU or European Economic Area state that issued it, and any corresponding recognition. It also requires the applicable professional rules and the means of accessing them.
When the service refers to prices, paragraph (f) requires clear and accurate product or service price information, stating whether applicable taxes are included and addressing shipping charges where applicable. Paragraph (g) requires identification of any codes of conduct the provider adheres to and how to consult them electronically.
How must visitors access the information?
LSSI Article 10(2) treats the information duty as fulfilled when the provider includes the information on its website under the access conditions in paragraph (1).
The government's LSSI FAQ explains the link requirement with the Spanish label “quiénes somos”, meaning “who we are”, as an example for company identification. An interior page must be accessible through a clearly visible link whose title unambiguously describes the information it leads to.
Related terms
- What information must a business website make directly accessible?
- What trader contact details must an online shop display before purchase?
- What must a Spanish shop explain before an online order?
- What does Spain's LSSI Article 22 require for website cookies?
FAQ
Do I need these disclosures if visitors pay nothing?
The E-Commerce Directive's recital 18 includes services unpaid by recipients when they represent an economic activity. Its examples include online information and commercial communications.
Must I publish professional membership details for every business?
LSSI Article 10(1)(d) applies the professional disclosures when the provider exercises a regulated profession. Professional-body details and the membership number are required where applicable.
Can I use a separate identification page?
Yes. The government's LSSI FAQ accepts an interior page with a clearly visible, unambiguously labelled link, subject to permanent, easy, direct and free access.
Sources
- BOE, "Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico", 11 July 2002, consolidated text
- EUR-Lex, "Directive 2000/31/EC", 8 June 2000
- Government of Spain, LSSI portal, "Preguntas frecuentes", undated
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